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FAQs

What are the recommended (minimum) system requirements for CaliforniaStreaming.org?
What are the streaming limits for my Internet connection?
I can't see the videos on the media player page.
When viewing a video, there is no link to download the video.
When I try to open a PDF resource, the new window doesn't open.
I've opened a PDF resource, but when I print, all I get is a blank page.
I've downloaded a file, but I can't find it on my computer.

 

What are the recommended (minimum) system requirements for CaliforniaStreaming.org?

Operating Systems

  • PC: Windows 7 or later
  • Mac: OS 10.4.11 (Snow Leopard) or later
  • Chromebook: Chrome OS Version 37 or later

Web Browsers

  • Google Chrome version 37 or later
  • Internet Explorer 11 or later
  • Microsoft Edge (Windows 10)
  • Mozilla Firefox version 47 or later
  • Opera version 33 or later
  • Safari (MacOS X 10.10 or later)

Recommended Media Players (for playback of downloaded videos)

  • Windows Media Player 12 or later
  • QuickTime 10 or later

 

What are the streaming limits for my Internet connection?

Connection Type

Maximum Speed

Maximum Speed

Likely 100k Streams

Satellite

1 mbps

10 users

7 users

DSL

1.5 mbps

15 users

11 users

T1 Line

1.5 mbps

15 users

11 users

Cable

3 mbps

30 users

22 users

T3 Line

44.7 mbps

447 users

379 users

OC-1 Line

51.84 mbps

518 users

440 users

OC-3 Line

155.52 mbps

1,555 users

1,321 users

 

I can't see the videos on the media player page.

  1. Make sure your cookies are enabled.
  2. Check your operating system and browser version to ensure it is listed in the recommended system requirements.
  3. Try streaming from a different computer. If the videos play on a different computer, then you mostly likely need to update the software on your computer.
  4. Try streaming from another location. If you can stream from home but not from school, then the problem could be that your network's filter is blocking the video stream from CaliforniaStreaming. Check with your network administrator to see if your school or district has a filter in place. If your firewall only allows streaming based on a list of approved websites or IP addresses, please Contact Us so that we can provide specific information that will allow your network administrator to add CaliforniaStreaming to its approved list.

When viewing a video, there is no link to download the video.
This is a function assigned by your administrator. Student and trial accounts do not allow for downloading. If you are a teacher and your site is a subscribing member, use the Contact Us form to submit an Account Inquiry.

 

When I try to open a PDF resource, the new window doesn't open.

  1. Make sure that Adobe Acrobat Reader is downloaded to your computer; you need Adobe Reader to access our QuickStart guides, worksheets, and other documents.
  2. Your computer may be using AdWare or some other security program that blocks pop-ups. Hold down the Control key while clicking on the link. If this doesn't work, consult the information for your security program or disable it altogether.

 

I've opened a PDF resource, but when I print, all I get is a blank page.
If the PDF opens in the web browser instead of launching Adobe Reader, the print command from the File menu may not work. The PDF browser plug-in has its own Save and Print features. These may appear at the top of the PDF or sometimes they are mouse-over icons that appear and disappear within your browser window. If you do not see them, move the mouse toward the bottom of the page to make the appear. You will then be able to either print or download the PDF by choosing the printer or disk icon.

 

I've downloaded a file, but I can't find it on my computer.
Some web browsers automatically download files to a designated folder. Check this folder for your downloaded files. By default, Safari & Firefox automatically save to the Downloads folder.

  • On a Mac, the Downloads folder is located in Macintosh HD --> Users --> your user folder (usually is your name). You may also find a link to it in your Dock.
  • On a PC, the Downloads folder is usually located in your user folder.
  • On a Chromebook, click the launcher, select Files.

Open the browsers download history. This will display a list of items downloaded. Right-clicking (ctrl-click on the Mac) will usually allow you to display the files location on your computer.
Locating the download history varies depending on the web browser. To find this history check for the following:

  • Look for a Downloads related submenu in the following menus: View, Tools, Window
  • Check for a Downloads shortcut in the browser window. Many times this is an icon with a downward arrow on it. It may be located in the top right or lower right corner of your browser window.

Firefox Tip: You can change the download settings in the Firefox Options (Windows: Tools--> Options--> General Tab) or Preferences (Mac: Firefox --> Preferences --> General Tab). It is recommended that you select "Always ask me where to save files." This will also give you the option to rename the file when you download it.